Shipping policy
Last updated: May 25, 2026
Thank you for shopping at Power Charge Prosa. Below you'll find all the information you need about our shipping process.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped.
2. Shipping Destinations
- We currently ship within Saudi Arabia and select regions.
- For international shipping inquiries, please contact us directly.
3. Shipping Times
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- Delivery times are estimates and may vary due to carrier delays or high-demand periods.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on orders above a specified amount — check our current promotions for details.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to track your order through the carrier's website.
6. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- If your package is lost in transit, contact us and we will work with the carrier to resolve the issue.
7. Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders delivered to an incorrect address provided by the customer.
8. Contact Us For any shipping-related questions, please reach out to us through our store's official contact information.